Refund policy

Right of Withdrawal & Withdrawal Form

A. Right of Withdrawal

Introduction

Consumers are entitled to a right of withdrawal under the following conditions, where a consumer is any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or independent professional activity:

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without providing any reason.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us (Sven Blomenkamp, Wörthstr. 175 H6, 47053 Duisburg, Germany, Tel.: +49 (0)15566049480, E-Mail: contact@dipilu.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the attached model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send the notification regarding the exercise of the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive your notice of withdrawal from this contract. For this reimbursement, we will use the same payment method that you used for the original transaction unless expressly agreed otherwise with you; in any case, you will not incur any fees as a result of this reimbursement. We may withhold the reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return the goods without undue delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods if this loss of value is due to handling the goods in a way that was not necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion or Early Expiration of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are not pre-manufactured and for whose production an individual choice or specification by the consumer is essential or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal expires prematurely in contracts for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature.